نمای کلی

سیاست بازپرداخت و برگرداندن ما ادامه دارد 30 روز. اگر 30 روزها از خرید شما گذشته است, ما نمی توانیم به شما بازپرداخت کامل یا تعویض ارائه دهیم.

واجد شرایط بودن برای بازگشت, کالای شما باید بدون استفاده و در همان شرایطی باشد که آن را دریافت کرده اید. همچنین باید در بسته بندی اصلی باشد.

چندین نوع کالا از عودت معاف هستند. کالاهای فاسد شدنی مانند مواد غذایی, گل ها, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, و یک اعتبار به طور خودکار به کارت اعتباری یا روش اصلی پرداخت شما اعمال می شود, در مدت معینی از روز.

بازپرداخت دیر یا از دست رفته

اگر هنوز بازپرداختی دریافت نکرده اید, ابتدا حساب بانکی خود را دوباره چک کنید.

سپس با شرکت کارت اعتباری خود تماس بگیرید, ممکن است مدتی طول بکشد تا بازپرداخت شما به طور رسمی پست شود.

بعد با بانک خود تماس بگیرید. معمولاً قبل از ارسال بازپرداخت، مدتی زمان پردازش وجود دارد.

اگر همه این کارها را انجام داده اید و هنوز بازپرداخت خود را دریافت نکرده اید, لطفا با ما تماس بگیرید {آدرس ایمیل}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {آدرس ایمیل} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} برای سوالات مربوط به بازپرداخت و بازگشت.